Refund Policy

Effective Date: April 28, 2026 | Last Updated: April 28, 2026

1. Introduction

At Starbird Chicken, we are deeply committed to providing our customers with high-quality food products and an exceptional dining experience. We understand that issues may occasionally arise with your order, and we want to ensure that every customer is treated fairly and with the utmost respect. This Refund Policy has been developed in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state-level consumer protection regulations.

This policy applies to all purchases made directly through our website starbird-chicken.click, including online orders for delivery, pickup, and any promotional or prepaid meal packages. Please note that purchases made through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services) are subject to the refund policies of those respective platforms.

2. Eligibility Conditions for Refunds

Customers may be eligible for a full or partial refund under the following conditions:

• The order received was incorrect, missing items, or substantially different from what was described on our menu at the time of purchase.
• The food product was of unsatisfactory quality, including but not limited to items that were undercooked, spoiled, or otherwise unfit for consumption.
• The order was never delivered or was significantly delayed beyond the estimated delivery or pickup time provided at checkout, and no reasonable alternative was offered.
• A duplicate charge was processed for the same order due to a technical error.
• A promotional or prepaid meal package was purchased but not fulfilled by Starbird Chicken due to circumstances within our control.
• The customer placed an order in error and submitted a cancellation request within the eligible cancellation window (see Section 8 below).

To be eligible for a refund, customers must provide sufficient evidence of the issue, which may include photographs of the received items, order confirmation numbers, receipts, and a detailed written description of the problem. Starbird Chicken reserves the right to evaluate each refund request on a case-by-case basis.

3. Timeframes for Refund Requests

All refund requests must be submitted within the timeframes specified below. Requests submitted outside of these windows may not be honored at Starbird Chicken's sole discretion.

We strongly encourage customers to contact us as promptly as possible following any issue, as timely reporting allows us to investigate the matter more effectively and provide a satisfactory resolution.

4. Non-Refundable Items and Services

Certain items and services are generally non-refundable. These include, but are not limited to:

• Consumed food items: Once food has been substantially consumed, it is not eligible for a refund unless a genuine quality or safety concern is demonstrated and reported within the required timeframe.
• Customized orders: Orders that were specifically customized according to the customer's unique instructions (e.g., special ingredient modifications, personalized meal configurations) may not be eligible for a refund if the customization was fulfilled as requested.
• Delivery fees: Delivery fees are generally non-refundable unless the order was not delivered at all due to circumstances within our control.
• Tips and gratuities: Any tips or gratuities added to the order are non-refundable.
• Promotional items and freebies: Items provided as part of a promotional offer at no additional charge are not eligible for a separate refund.
• Third-party platform orders: Orders placed and fulfilled through third-party delivery platforms are not subject to this policy. Customers must contact the respective platform directly for refund assistance.
• Gift cards and vouchers: Purchased gift cards and promotional vouchers are non-refundable once activated or redeemed.

5. How to Request a Refund (Step-by-Step)

If you believe you are entitled to a refund, please follow the steps outlined below to submit your request efficiently:

1. Gather your documentation: Before contacting us, collect all relevant information, including your order confirmation number, receipt or proof of payment, a detailed description of the issue, and any supporting photographs or evidence.
2. Contact Starbird Chicken: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at starbird-chicken.click. Please ensure you contact us within the applicable timeframe outlined in Section 3.
3. Provide required information: In your refund request, include the following:
   • Full name and contact information (email address and phone number)
   • Order confirmation number and date of purchase
   • A clear description of the issue experienced
   • Photographs or other supporting evidence where applicable
   • Your preferred resolution (full refund, partial refund, replacement, or store credit)
4. Await acknowledgment: Our customer support team will acknowledge receipt of your request within 1–2 business days.
5. Review and investigation: Our team will review your submission and may follow up with additional questions or requests for clarification. Please respond promptly to avoid delays in processing your request.
6. Resolution notification: Once a decision has been made, we will notify you via email with the outcome of your refund request, including the amount approved (if applicable) and the expected timeline for processing.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time required for the funds to appear in your account depends on your original payment method. Please refer to the table below for estimated processing timelines:

7. Partial Refunds

In certain circumstances, Starbird Chicken may approve a partial refund rather than a full refund. Partial refunds may be granted in the following situations:

• Only a portion of the order was incorrect, missing, or unsatisfactory, while the remainder of the order was received and fulfilled correctly.
• A food item was partially consumed before a quality concern was identified, and the reported issue is verifiable but limited in scope.
• A customer's order was delayed, but the food was ultimately delivered and accepted.
• An order was cancelled after the preparation had already commenced, and ingredients or resources had been partially committed to fulfilling the order.
• A prepaid package was partially fulfilled, and only the unfulfilled portion is subject to a refund.

The amount of a partial refund will be determined at the sole discretion of Starbird Chicken based on a thorough review of the circumstances. We are committed to reaching a fair resolution that reasonably addresses the customer's concern while accounting for resources already expended.

8. Cancellation Policy

Given the nature of the food service industry, order cancellations are subject to strict time limitations. Once an order has entered the preparation phase, it may not be possible to cancel it.

8.1 Online Orders (Delivery and Pickup)

• Within 5 minutes of placing the order: Customers may cancel their order for a full refund, provided that preparation has not yet commenced. Please contact us immediately at [email protected] to request a cancellation.
• After 5 minutes or once preparation has begun: Cancellations may not be accepted, and refunds will not be issued unless the order cannot be fulfilled due to circumstances on our end (e.g., ingredient unavailability, technical failure).

8.2 Prepaid Packages and Meal Plans

• Prepaid meal packages may be cancelled for a full refund if the cancellation request is submitted within 48 hours of purchase and no portion of the package has been used or redeemed.
• After 48 hours, cancellations of prepaid packages will be subject to a partial refund, with deductions made for any redeemed or fulfilled portions.
• No refunds will be issued for prepaid packages that have been fully redeemed or are past their stated expiration date.

9. Exchange Policy

As a food service provider, Starbird Chicken does not offer direct item-for-item exchanges in the traditional retail sense due to food safety regulations and the perishable nature of our products. However, we are committed to making things right for our customers. In cases where an item was incorrectly prepared or does not meet our quality standards, we may offer the following alternatives at our discretion:

• Order replacement: We may arrange to prepare and deliver or make available a replacement item or order at no additional cost to the customer, subject to availability and geographic feasibility.
• Store credit: In lieu of a monetary refund or replacement, we may offer store credit equivalent to the value of the affected item(s), which can be applied toward a future order placed directly through starbird-chicken.click.
• Monetary refund: Where appropriate, a full or partial monetary refund will be processed to the original payment method as described in Section 6.

The appropriate resolution will be determined on a case-by-case basis following review by our customer support team, taking into account the nature of the issue, the customer's preference, and operational feasibility.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Starbird Chicken encourages you to follow the dispute resolution process outlined below before pursuing external remedies.

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request escalation to a senior member of our customer service team by clearly stating your request in a follow-up email to [email protected]. Please reference your original refund request number and provide a brief explanation of why you feel the decision should be reconsidered. Escalated cases will be reviewed within 5–7 business days.

10.2 Chargeback and Payment Disputes

Customers retain the right to dispute charges with their bank or credit card issuer in accordance with applicable United States consumer protection laws, including those enforced by the Federal Trade Commission (FTC). However, we strongly encourage customers to work directly with Starbird Chicken to resolve any issues before initiating a chargeback, as we are committed to finding a fair resolution promptly.

10.3 External Remedies

If an issue cannot be resolved through our internal dispute resolution process, customers may also contact the following organizations for assistance:

• Federal Trade Commission (FTC): www.ftc.gov — For consumer protection complaints.
• Better Business Bureau (BBB): www.bbb.org — For business-related complaints and dispute mediation.
• State Attorney General's Office: Customers may also contact their respective state's Attorney General's consumer protection division for assistance.

Starbird Chicken is committed to good-faith resolution of all customer concerns and will cooperate fully with any legitimate external inquiry or investigation.

11. Fraudulent Refund Requests

Starbird Chicken reserves the right to deny refund requests that are determined to be fraudulent, abusive, or made in bad faith. Customers who repeatedly submit unfounded refund requests or who are found to have misrepresented the nature of an issue may be subject to account suspension or other measures deemed necessary to protect our business and other customers. We take all claims seriously and will conduct thorough reviews of all submitted requests to ensure fairness and integrity in our refund process.

12. Changes to This Refund Policy

Starbird Chicken reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at starbird-chicken.click, with the updated effective date reflected at the top of this page. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our website or services following any modifications constitutes your acceptance of the revised policy.

13. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the jurisdiction in which Starbird Chicken operates. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the appropriate courts in the applicable state, in addition to any applicable federal courts.

14. Contact Information

For all refund requests, questions, or concerns regarding this policy, please contact our customer support team using the information below. We are dedicated to responding to all inquiries in a timely and professional manner.