Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbird-chicken.click (the "Website"), place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website and services.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable state and federal regulations governing the collection and use of personal data.

1. Who We Are

Starbird Chicken ("we," "us," "our," or "the Company") operates a food service business through our Website at starbird-chicken.click. We provide customers with information about our food products, enable online ordering, and deliver a range of food-related services.

For all privacy-related matters, you may contact us using the details below:

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by registering an account, placing an order, subscribing to our newsletter, contacting our customer support, or completing a form on our Website — you may provide us with the following personal information:

• Identity Information: First name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Username and password (stored in encrypted form).
• Payment Information: Credit or debit card details, billing address, and other financial data required to process your transactions. Note: Payment card details are processed by our secure third-party payment processors and are not stored directly on our servers.
• Order Information: Items ordered, special requests, dietary preferences, delivery instructions, and order history.
• Communications: Any messages, feedback, reviews, or inquiries you send us through contact forms, email, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), unique device identifiers, and hardware settings.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search queries made on our Website, and other interaction data.
• Log Data: Server logs that record your activity on our Website, including access times, error logs, and traffic data.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location unless you expressly grant permission through your browser or mobile device settings.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar technologies. See Section 7 for more details on cookies.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Payment Processors: Confirmation of completed or failed transactions.
• Analytics Providers: Aggregated or de-identified usage statistics.
• Social Media Platforms: If you choose to link your social media account or interact with our social media pages, we may receive certain profile information as permitted by your social media settings.
• Delivery Partners: Delivery status and confirmation data if we partner with third-party delivery services.
• Promotional Partners: Information shared in connection with joint promotions or contests you have opted into.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including preparation and delivery coordination.
• Manage your account, including registration and login authentication.
• Send you order confirmations, receipts, and status updates.
• Process payments and prevent fraudulent transactions.
• Respond to your customer service inquiries and resolve disputes.
• Personalize your experience, such as remembering your preferences and past orders.

3.2 Analytics and Service Improvement

• Analyze usage patterns to understand how customers interact with our Website and services.
• Conduct internal research and data analysis to improve our menu offerings, Website functionality, and overall customer experience.
• Monitor and evaluate the effectiveness of promotional campaigns and marketing initiatives.
• Detect, investigate, and prevent technical issues, bugs, or fraudulent activity.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and updates about new menu items — but only where you have provided consent or where we have a legitimate interest and applicable law permits.
• Deliver targeted advertisements through our Website and third-party advertising networks, based on your browsing behavior and preferences.
• Conduct surveys, sweepstakes, contests, or other promotional activities you choose to participate in.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account.

3.4 Legal and Compliance Obligations

• Comply with applicable federal and state laws and regulations.
• Respond to lawful requests from government authorities, courts, and law enforcement agencies.
• Enforce our Terms of Service and other agreements.
• Protect the rights, safety, and property of Starbird Chicken, our customers, employees, and the general public.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the circumstances described below.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our Website, processing transactions, and delivering services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions.
• Delivery Services: To fulfill food delivery orders to your address.
• Cloud Hosting Providers: To host our Website and store data securely.
• Analytics Platforms: Such as Google Analytics, to analyze Website traffic and user behavior.
• Email Marketing Platforms: To manage and deliver our marketing communications.
• Customer Support Tools: To manage customer inquiries and support tickets.
• Fraud Prevention Services: To detect and prevent fraudulent orders and transactions.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements and Protection of Rights

We may disclose your information if required to do so by law, or in response to valid legal process (such as a subpoena, court order, or search warrant). We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law or legal obligations under United States federal or state law.
• Protect and defend the rights or property of Starbird Chicken.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our Website or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your information with other third parties when you have given us your express consent to do so, such as when you participate in a co-branded promotion or opt into a specific third-party service.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards to protect it from unauthorized access, use, alteration, or disclosure. Our security measures include, but are not limited to:

• Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it and are bound by confidentiality obligations.
• Password Security: Account passwords are stored using strong, industry-standard hashing algorithms and are never stored in plain text.
• Payment Security: We rely on PCI-DSS compliant payment processors to handle payment card information, ensuring your financial data meets the highest security standards.
• Regular Security Audits: We periodically review and test our security practices to identify and address potential vulnerabilities.
• Incident Response Plan: We maintain a data breach response plan to respond promptly and appropriately to any security incidents.

In the event of a data breach that affects your personal information, we will notify you as required by applicable federal and state breach notification laws, including applicable state data breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions provided by law (such as information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes authorized by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to verified requests within 45 days, with an option to extend by an additional 45 days when reasonably necessary.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following rights and choices:

• Access and Correction: You may access and update your personal information by logging into your account or contacting us directly.
• Account Deletion: You may request deletion of your account and associated personal information by contacting us at [email protected].
• Marketing Opt-Out: You may opt out of marketing emails at any time using the unsubscribe link in those emails or by contacting us.
• Cookie Preferences: You may manage your cookie preferences through our cookie consent tool or your browser settings. See Section 7 for more information.
• Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: starbird-chicken.click

To protect your privacy and security, we will take reasonable steps to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, provided the agent presents written authorization and verifies their own identity.

7. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, maintain session information, and collect analytics data. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

7.2 Types of Cookies We Use

7.3 Managing Cookie Preferences

You can control and manage cookies in several ways:

• Using the cookie consent banner displayed when you first visit our Website.
• Adjusting your browser settings to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our Website.
• Using opt-out tools provided by advertising networks such as the Network Advertising Initiative (NAI) Opt-Out or the Digital Advertising Alliance (DAA) Opt-Out.
• For Google Analytics specifically, you can install the Google Analytics Opt-Out Browser Add-on.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our Website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The following general retention periods apply:

When personal information is no longer required for these purposes, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you as an individual.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving such a request, we will take prompt steps to investigate and, where confirmed, delete the child's personal information from our records. We reserve the right to terminate any account we believe to be held by a minor.

If you are between the ages of 13 and 17, please obtain the consent of your parent or legal guardian before using our Website or providing any personal information. We strongly encourage parents and guardians to monitor their children's online activities.

10. International Data Transfers

Starbird Chicken is based in the United States. If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

The United States may not have data protection laws that are as comprehensive as those in your country of residence. By using our Website and providing your personal information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

Where we transfer personal information internationally (for example, to cloud service providers or analytics platforms that operate globally), we take appropriate safeguards to ensure that your personal information remains protected in accordance with applicable law. These safeguards may include:

• Ensuring that recipients are located in countries recognized as providing adequate data protection.
• Incorporating appropriate contractual clauses governing the transfer and protection of personal data.
• Implementing technical and organizational security measures as described in Section 5 of this Policy.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, platforms, or services that are not operated or controlled by Starbird Chicken. When you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Our Privacy Policy applies solely to information collected through our Website and services.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our Website does not currently respond to DNT signals from browsers.

However, you may opt out of tracking-based advertising through the mechanisms described in Section 7.3 (Cookie Management) and Section 6.2 (Marketing Opt-Out) of this Privacy Policy.

13. FTC Compliance and Consumer Protection

We operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices, data collection, and marketing activities are designed to be transparent, fair, and not misleading. Specifically:

• We provide clear and conspicuous notice of our data collection and use practices through this Privacy Policy.
• We honor the choices you make regarding your personal information, including opt-out requests for marketing communications.
• We do not make false or misleading representations about our products, services, or data practices.
• We implement reasonable data security measures proportionate to the sensitivity of the information we collect.

If you believe that we have engaged in any unfair or deceptive practice, you have the right to file a complaint with the Federal Trade Commission (FTC) using the contact information provided in Section 14 below.

14. Filing Complaints with Regulatory Authorities

If you have concerns about our privacy practices that you feel have not been adequately addressed by us, you have the right to file a complaint with the relevant regulatory authorities.

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and has authority over our data practices under the FTC Act.

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA) — California Residents

California residents may file complaints with the California Privacy Protection Agency if they believe their CCPA/CPRA rights have been violated.

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

Residents of other states may also have the right to file privacy-related complaints with their respective State Attorney General's office. We encourage you to consult the official website of your state government for guidance on how to file such complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post a prominent notice on our Website informing users of the update.
• Where required by law or where we deem appropriate, send you a direct notification via email.

Your continued use of our Website after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.